Customer Relationship Officer

Full Time
Baluwatar
Posted 4 months ago

Responsibilities:

  • Prepare plan for effective support to the Customers (i.e. Hotels, Housing, Embassies etc) and implement it
  • Regularly visit customer end and Interact with them to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms.
  • Redirect problems to appropriate resource.
  • Establish effective relationships and collaborations with other departments (RF Operation, IP Support, Customer Service, etc.) to address Customer issues.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Prepare daily, weekly and monthly report of tasks.
  • Perform duties as per assigned by immediate HoD, line manager and VP.

Requirements:

  • 2-Wheeler with valid license.
  • Sound knowledge on Microsoft applications.
  • Strong verbal and oral communication skill in both English and Nepali.
  • Willingness to cooperate with others and work to the greater good.
  • Knowledge of customer service principles and practices.

Facilities:

  • Fuel and Servicing allowance.
  • Communications allowance.

Job Features

Job CategoryCustomer Relationship Officer
Total Requirements1
QualificationBachelor in Management
SalaryNRs. 15000/-

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